Magnus Hamann and I wrote a provocation paper for the third conference on Conversational User Interfaces 2021.
In it, we argue (hopefully provocatively), that voice user interface designers should stop using wake words like “Alexa” and “Hey Siri” that are crowding each other out of the audible environment of the smart home. Our point is that, as interface elements, wake words are misleading for users who seem to treat them like fully-fledged interactional summons, when they’re really little more than glorified ‘on’ buttons.
We got a surprisingly positive response from the technically-inclined audience at the conference. I found it surprising mostly because wake words are so ubiquitous and central to the branding and functionality of today’s voice interfaces that it seems hard to imagine them being phased out in favour of something more prosaic.
You can read the full paper on the ACM site, or a preprint here.
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